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Is your organization efficiently performing unnecessary tasks or effectively performing needed work?

There is a difference between doing a job right and doing the right job. Business Process Reengineering (BPR) is a process for examining the work flow of the current process and identifying improvement opportunities.  This may encompasses projects for continuous process improvement, large-scale innovation, or overhauling processes to incorporate modern technology.

BPR is an essential first step in any systems development effort. It is necessary to first identify and streamline a process before it is automated. Automating an already bad process just makes it easy to do the wrong thing faster. After the process is simplified and integrated the last step is to automate -- if appropriate.

BPR is a disciplined, structured approach to integrating good management principles into important processes. Much of BPR may seem like common sense, but common sense alone, without structure and discipline cannot permanently transform an organization. Organizations need methodology to integrate efforts and create momentum toward shared, objective, measurable goals.

G&E Systems can provide technical assistance, additional resources, and the benefits of experience. The cross-fertilization increases performance success by reducing the chance of repeat mistakes and shortens the individual learning curve.

Experience

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Bank of Boston Mortgage Pricing -- In 1996, G&E Systems reengineered the system used by the merged Bank of Boston/BayBank mortgage companies to construct mortgage rates and publish them to branches and the outside sales force. The mortgage system evaluates selling prices in the secondary market to set points and to indicate how to adjust points to raise or lower interest rates. The system computes initial payments and Annual Percentage Rates (APR) on all mortgage types to satisfy disclosure laws. By replacing many steps with one process, the daily time needed to construct and distribute the mortgage rate sheet was cut from four hours to 45 minutes.

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Polaroid Tektronix to PC Reengineering -- Early in 1994, G&E Systems constructed a PC/LAN based system for replacing manual data entry into fifteen year old Tektronix equipment. The new system facilitates manual data entry into a relational database on a PC (in this case the database is Microsoft Access). With the application system provided by G&E, other PCs connected to the LAN at Polaroid's Norwood complex can access that database , "at the push of a button," to retrieve and display that data in graphs and tables. On one page, the system summarizes 25 days of production in a table along with three charts that graphically synopsize the data. At the push of another button, the operator can automatically print a similar page of data for all performance parameters in the database.

After creating a new, reengineered, system for Polaroid's manually recorded data, G&E devised a procedure for removing data from the obsolete Tektronix equipment. This was no simple task, because the Tektronix media were so old that they were physically incompatible with any modern equipment -- for example, the data was stored on eight inch floppies. This system was fully documented for operation by Polaroid employees. Training was provided to Polaroid employees so that they could utilize the system effectively.

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Last modified: 01/23/03